Frequently Asked Questions

Volunteering FAQ

Q: How do I volunteer to help with the sale?
A: Login to Mycm and click on Register/Volunteer With a Consignment. Follow the links to the current Floods of Duds Children's Consignment Sale and select a volunteer time slot.

Q: I'm a volunteer needing childcare. What do I need to do?
Email to make a childcare request.

Presale FAQ

Q: How can I attend the presale if I do not consign?
A: Sign up to volunteer for a three hour work shift and you can attend the presale with all the other volunteers. 

Q: If I am a consignor or volunteer with the sale, can I bring a guest to the presale?
A: Only one person per pass is allowed to attend. You may give your pass to another person if you are unable to attend the presale.

Q: Are strollers allowed at the presale?
A: No strollers are allowed at the presale due to space issues. Laundry baskets or other types of containers are allowed.

Q: How do I get my presale pass? 
A: If you volunteer before presale or are consigning, you will be given your pass during your shift/appointment. If your volunteer shifts are after presale, you can stop by during consignor check-in hours to pick up your pass or we will have a list at the door. 

Consigning FAQ

Q: When did registration open and when will it close?
A: Registration for the sale is expected to begin in January for the Spring Sale and July for the Fall Sale. Registration will close when the sale is full.

Q: What if I receive a message that registration is closed or full when I try to register for the sale?
A: This message occurs when the sale has reached its maximum capacity. You can email of your interest in participating. We will contact you if a spot opens up.

Q: If I am a previous consignor, am I automatically registered for your sale in future seasons?
A: As a previous consignor, you are NOT automatically registered for any and all sales in future seasons. You MUST register for each sale.

Q: How do I obtain a consignor number?
A: If you are a previous consignor, you will use the same number as in previous sales. It is stored in My Consignment Manager and will automatically be filled in when you register. If you are a new consignor, you can make up your own number when you are registering for the sale. It can be any number up to six digits long. If the number is already taken by another consignor, the system will prompt you to choose a different number.

Q: If I forget to enter an item in mycm, can I write a manual tag?
A: No, you will not be allowed to sell an item that does not have a bar code on it. We have to be able to scan all tags at checkout and you cannot receive credit for an item that is sold if it does not have a barcode. 

Q: Will I need a print code to print my tags?
A: No. You MUST log in through this website to be able to print your tags.

Q: What if I sign up as a consignor for the sale and then I realize I cannot participate?
A: If you cannot participate after signing up, please e-mail and ask to be unregistered from the sale. 

Q: Are there any limits on the number of items that can be entered into the sale?
A: You must have a minimum of 30 prepared items to participate in the sale. Not every item category has a limit. However, there are limits on the number of 0-24 month items (40 girl, 40 boy), pairs of shoes (8), and Junior Clothing (20 girl, 20 boy). These are all listed under the tab "Acceptable Items."

Q: Does the 40 item limit for 0-24 month clothes mean 40 items in each size?
A: No, the 40 item limit means that you can put in a total of 40 items between the sizes Newborn to 24 months. If you have both boys and girls clothing in this size range, you can put 40 pieces per gender. The same rule applies to junior-sized clothing.

Q: Will you accept blue jeans in the spring sale?
A: Yes, blue jeans will be accepted in all sales year round. Please do not bring blue jeans that are lined or embellished with any winter/holiday designs for the spring sale.

Q: How are the tags supposed to be pinned on the items?
Tags should be pinned with a silvertone safety pin on the left shoulder of the item (it will appear right when you look at it laying flat and face up). Do not use small gold safety pins or straight pins or you will be asked to re-pin all your tags before we inspect your items. See Tagging Your Items for more information.

Q: Do you accept junior-sized clothing?
A: Yes. However, because of space limitations, we are very choosy about what we accept. Please only enter items that have been purchased within the last three years or that look like something your teenager would wear! Trends in this size range change rapidly, so choose your items wisely! There is a 20 item per gender/per consignor limit.

Q: Are there any fees associated with participating in your sale?
A: Yes, we do charge each consignor a participation fee. The fee ranges from $0.00 to $12.00 depending on your level of volunteering and will be deducted from your final total.

Q: Will I be able to view the number of items I am selling throughout the sale?
A: Yes, you will be able to view the items you have sold during the sale at the end of each sale day. To view your list of items sold each day, please click on "View Settlement Report" in mycm. NOTE: Your inventory will not reflect any items as sold until the sale is completely over and we have unlocked the sale.

Q: What happens to my unsold items if I do not pick them up on Saturday?
A: Any items not picked up are taken by our missions team and donated to area charities such as Samaritian Center, Cumberland Pregnancy Center and local elementary schools. 

Q: When do I get my check for my sold items?
A: Checks will be mailed the week after the close of the sale.